Below are the terms on which Timeless Skin Care provides service to its clients. Please ensure that you have read and fully understood them prior to booking any treatment.

APPOINTMENTS
Please arrive 10 minutes prior to your treatment. Late arrival will result in a shortened treatment time, however treatments will still be charged at full price.

PATCH TESTS
All new patients receiving treatments for either skin or laser require a consultation and test patch regardless if you have had treatment elsewhere. This is to ensure you are suitable with our lasers, products and treatments. We can also assess your suitability and what treatment plan and settings will be best for you individually. For all skin and laser treatments and to be treated at Skin Perfection, ALL customers must be 18 years or older. Any body that looks underage will be asked for a photographic ID.

CANCELLATIONS
To cancel or change an appointment a minimum of 24 hours’ notice and 72 hours for Spa Packages is required or a 50% charge may be applied. Appointments missed will be charged at full price.

DEPOSITS
We reserve the right to request a deposit in order to secure an appointment. Any changes to the appointment must be made in accordance with our cancellation policy.

PRICES
All pricing subject to consultation. Our prices are subject to change without notice.

PAYMENTS
All treatments must be paid for in full at the time of booking and completed within 12 months and are non-refundable. Missed appointments may result in treatments deducted from your course.

REFUND POLICY
Timeless Skin Care does not offer refunds for treatment received or products used, however if you change your mind within 14 days of purchase if no sessions have been redeemed you are entitled to a refund. If for any medical reason you are advised not to continue with your course of treatments, please obtain a medical report from your doctor. If you have used any sessions then this will be deducted from your refund value as a pay as you go cost. In undergoing treatment you understand that Timeless Skin Care cannot be held responsible for any unknown side effects which may occur as a result of having laser treatments.

CANCELLATION POLICY
A session will be redeemed or a charge will be applicable for clients who do not provide 48 hours’ notice. Depending on whether you are on a course of treatments or purchasing a single session:
If you give at least 48 hours’ notice of cancellation no penalty will be incurred
If you cancel less than 48 hours before your appointment or do not show up for your booked appointment, then you will lose that session

MEDICAL AND PHYSICAL CONDITIONS
Please notify us before booking your treatments if you have high blood pressure, special physical concerns, diabetes, if you are pregnant, or have a history of skin pigmentation.

PAYMENT POLICY
Correct payment must be received before treatments start at each booked appointment. This is generally in full or can be via our finance option. If you refuse to pay in advance, we have the right to refuse to treat you. Instalments must be paid at correct intervals as agreed by the clinic. If undertaking our finance option, a deposit of 20% must be taken prior to commencement of treatment.

PRACTITIONERS
While we will make every effort to meet your request, we cannot guarantee a specific practitioner, or a practitioner of a specific gender. All practitioners are trained in all undertaken treatments and protocols to ensure your comfort and treatment efficacy at all times.

MAKE UP
Please be advised make-up, deodorant, perfume, and oil-based products must be removed prior to treatments. Practitioners will cleanse the area, however we cannot be held responsible for any visual product that may lay dormant in the skin pores which can cause an adverse reaction.

LIABILITY POLICY
Timeless Skin Care will not be liable in contract, tort or otherwise for any economic loss (including, without limitation, loss of profit), or for any other special, indirect or consequential loss or damage arising out of, or in connection with, its provision of any goods and/or services to the client. Your statutory rights will be protected. It is the client’s responsibility to ensure that he/she provides us with all relevant medical details prior to each treatment. We will not be liable for any damage that occurs as a result of the client’s failure to disclose such details. The client agrees to comply with all instructions and/or recommendations given to them by, or on behalf of, Timeless Skin Care regarding the care of a treated area.

COMPLAINT POLICY
We aim to provide the best possible service and care to you when delivering a consultation or treatment. In the event that you are unhappy with any aspect of the service provided, you should speak to the appropriate clinic manager or their designated deputy as soon as possible.